Mobile App

Stay connected with your customers on the go with the Nviti.ng Mobile App. Manage conversations, view customer details, and respond to messages directly from your smartphone.

Features

• Unified Inbox: Access all your conversations from various channels (Chat Widget, WhatsApp, etc.) in one place.
• Push Notifications: Get instant alerts for new messages so you never miss a beat.
• Conversation Management: Assign conversations to team members, change statuses, and view detailed customer profiles.
• Media Support: View images and attachments sent by customers.
• Multi-Company Support: Easily switch between different companies or workspaces if you manage multiple accounts.

Installation

The Nviti.ng Mobile App is available for both iOS and Android devices.

• Download for iOS (Coming Soon)
• Download for Android (Coming Soon)

Getting Started

1. Login: Open the app and log in using your Nviti.ng credentials.
2. Select Company: If you belong to multiple companies, select the one you want to manage.
3. Enable Notifications: Allow push notifications to receive updates on new messages.

Using the App

The Inbox

Your inbox shows a list of all open conversations. You can filter them by status (Open, Closed, etc.) or search for specific customers.

• Unread Indicators: Unread messages are clearly marked so you can prioritize them.
• Channel Icons: Easily identify the source of the message (e.g., Website Chat, WhatsApp).

Conversation View

Tap on a conversation to see the full message history.

• Reply: Type your message at the bottom and hit send.
• Internal Notes: (If available) Switch to internal notes to leave private comments for your team.
• Customer Details: Tap the info icon to see customer details like name, email, location, and past interactions.

Managing Conversations

• Assign: Assign the conversation to yourself or a teammate.
• Close/Reopen: Mark a conversation as resolved or reopen it if the customer needs further assistance.

Profile & Settings

Access your profile settings to:

• Update your availability status (Online/Away).
• Switch between companies.
• Log out.

Troubleshooting

If you experience issues with push notifications:

1. Ensure notifications are enabled in your device settings for the Nviti app.
2. Try logging out and logging back in.
3. Check your internet connection.