Refund Policy

Effective Date: July 8th, 2025 | Last Updated: July 8th, 2025

At Nviti.ng ("Service," "we," "us," or "our"), we strive to provide a high-quality AI-powered customer support platform that adds value to your business. However, we understand that circumstances change. This Refund Policy outlines your rights and our policies regarding subscription cancellations and refunds.

1. General Refund Policy

All purchases are generally non-refundable. Given the nature of digital services and the immediate costs incurred to provision and maintain your AI infrastructure, we do not offer refunds for partial months or unused portions of annual subscriptions, except as explicitly stated in this policy or required by applicable law.

By signing up for a subscription, you acknowledge and agree that:

• You have access to the platform immediately upon payment.
• Your failure to use the Service does not constitute grounds for a refund.
• We reserve the right to refuse a refund request if we reasonably believe (i) you are trying to exploit this policy unfairly, (ii) you are in breach of our Terms of Service, or (iii) you are using the Service fraudulently.

2. Subscription Cancellation

You may cancel your subscription at any time via your account settings or by contacting our support team.

2.1. Effect of Cancellation

If you cancel your subscription:

• No Immediate Refund: You will not receive a refund for the current billing cycle.
• Continued Access: You will continue to have access to the Service through the end of your current billing period.
• No Further Charges: You will not be charged again unless you restart your subscription.

3. Exceptions and Special Circumstances

While our general policy is "no refunds," we review specific cases where a refund may be warranted:

3.1. Billing Errors

If you discover an error on your bill (e.g., you were charged twice for the same period), please contact us immediately at [email protected]. We will investigate and, if the error is confirmed, issue a full refund for the incorrect charge.

3.2. Major Technical Failures

We may consider a refund request if the Service was completely unavailable or unusable for an extended period (more than 24 consecutive hours) due to a failure on our end, provided that:

• The issue was not caused by third-party services (e.g., WhatsApp outages, ISP issues).
• You reported the issue to our support team at the time it occurred.
• We were unable to resolve the issue within a reasonable timeframe.

3.3. Legal Requirements

We will issue refunds where required by the consumer protection laws of the jurisdiction in which you reside.

4. How to Request a Refund

To submit a refund request, please contact our support team with the following details:

• Your full name and the email address associated with your account.
• The date and amount of the transaction.
• A detailed explanation of why you are requesting a refund.

Contact Email: [email protected]

We aim to respond to all refund requests within 5 business days. If your refund is approved, it will be processed and applied to your original method of payment. Please note that it may take your bank or credit card company additional time to process and post the refund.

5. Changes to This Policy

NVITI NG LTD reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on this page. Your continued use of the Service after any such changes constitutes your acceptance of the new Refund Policy.